Site policy
About us
TRVLSHOP – A COMPANY ENGAGED IN THE SEWING OF BACKPACKS AND BAGS FOR LOW-COST FLIGHTS, AS WELL AS THE SALE OF RELATED PRODUCTS. ON THE MARKET SINCE 2019, DURING THIS PERIOD, WE HAVE HELPED THOUSANDS OF TRAVELERS SAVE ON BAGGAGE, AND OUR CUSTOMER REVIEWS WILL TELL EVERYTHING FOR US
Payment and delivery
Delivery in Albania
· Delivery in Albania is carried out by a local delivery service
· Dispatch of the product is done daily, except Sunday
· Delivery times in Albania take on average 1-3 days, depending on the distance of the recipient's location
Payment methods
· Payment upon receipt (cash on delivery)
· Payment by Visa / MasterCard on the websiteExchange, return, warranty
Product exchange is made within 14 days from the date of purchase. Only a product that has not been used and has retained its original appearance is subject to exchange.
If you wish to make an exchange, you must contact our manager by phone and provide the order number (marked on the invoice).
Product shipping is done at your expense, without cash on delivery!
After shipping, you must provide the manager with the consignment note number. As soon as the manager receives the product and verifies the preservation of its original appearance, your new order will be sent! Shipping cost is paid according to the conditions specified on the website.
Product Return
If for any reason the product does not suit you, you can return it within 14 days from the date of purchase.
A mandatory condition is the presence of the purchase invoice and the preservation of the product's original appearance. A product that has already been used is not subject to return!
To return the product, you must contact the manager by email, specify the order number and the reason for the return.
Product shipping is done at your expense, without cash on delivery!
After shipping, you must provide the manager with the consignment note number. After receiving and inspecting the product, the money will be refunded to you via a transfer to your bank card.
Warranty Obligations
1. General provisions:
In accordance with the Law "On Consumer Protection", the manufacturer ensures the proper functioning (use) of the product, including component parts, during the warranty period. In case of performing a warranty repair, the warranty period is extended by the time the product remains under repair. In case of product exchange, its warranty period is calculated anew from the day of exchange.
Transport costs are divided equally between the customer and the manufacturer. The start date of the warranty service is the date marked on the transport consignment note, which the carrier provides to the consumer at the moment of receiving the shipment.
In case of a warranty event, contact our manager, specify your order number and describe the detected defect.
IMPORTANT! Keep the warranty card and purchase invoice necessary during the entire warranty period.
2. Product care recommendations:
· Do not iron;
· Do not wash in a washing machine, as this wears out the material and destroys its waterproof base. Stains from detergent may also remain;
· Only hand washing is allowed; for this you can use a sponge and a container of water with pH-neutral soap;
· The zippers of the backpack or bag must be kept clean;
· Store the backpack in a dry and well-ventilated place.
3. Warranty coverage:
The product quality warranty covers exclusively manufacturing defects created during the product manufacturing process and does not cover:
· Wear and tear from abrasion;
· Impact of extreme temperatures;
· Solvents;
· Acids and alkalis;
· Accidents;
· Improper storage;
· Careless use and care;
· Exceeding the load limit;
· Use of the product not according to its purpose;
· As well as damages caused by third parties - carriers, or as a result of passing customs control.
WARRANTY FOR TRVLshop BACKPACK AND BAG PRODUCTS — 3 MONTHS.Public offer
Public offer agreementIn accordance with applicable legislation, trade through an online store is distance selling.In connection with this, the internet resource is a trading platform of the brand «TRVLshop».Contractual relations between the buyer and the seller, the brand «TRVLshop», are formed in the form of a public offer agreement.Clicking the «Confirm order» button on the order placement page of the internet resource means that the buyer, regardless of status (individual, legal entity, individual entrepreneur), in accordance with applicable legislation, has accepted for execution the terms of the public offer agreement, which are listed below.The public offer agreement is public, which means that its terms are the same for all buyers, regardless of status (individual, legal entity, individual entrepreneur). In case of full agreement with this Agreement, the buyer accepts the terms and procedure of placing an order, payment for goods, delivery of goods, responsibility for a bad faith order and for non-fulfillment of the terms of this agreement.The agreement is considered concluded from the moment of clicking the «Confirm order» button on the order placement page and confirmation of its purchase.If necessary, at the request of the buyer, the agreement can be drafted in simple written form.
Essential terms of the public offer agreement
1. Conditional agreements1.1 Conditional agreements are the definitions present in this agreement, which are an integral part of it.1.2 Definitions are interpreted based on their essence and the content of this agreement. Below is the list of these terms:• [https://trvlshop.al] — Trading platform, online store.• Goods — the subject of agreement between the parties, selected by the buyer in the online store [https://trvlshop.al]) and placed in the shopping cart of the online store • Buyer — any individual or legal entity with full legal capacity, as well as an individual entrepreneur, according to applicable legislation, who has visited the website [https://trvlshop.al], who intends to purchase the Goods and pay for receiving these Goods.• Seller — the brand «TRVLshop», owner of the goods offered on the online store platform [https://trvlshop.al]2. General provisions2.1 This public offer (hereinafter — agreement) defines the features of buying and selling goods on the website [https://trvlshop.al]This offer applies to any goods offered for sale (purchase) on the website [https://trvlshop.al]3. Subject of the public offer agreement3.1 Providing the Buyer with access to all necessary information about the Goods (confirming its quality and safety of use), presented within the framework of the [https://trvlshop.al] project.4. Moment of conclusion of the agreement4.1 The text of this Agreement is a public offer and applies to all visitors of the online store [https://trvlshop.al], who have the intention, desire, and opportunity to purchase goods for home, office, apartment, or any other institution of a state or private nature.4.2 Acceptance of the offer — purchase of goods according to the procedure defined by this agreement, at the prices specified on the internet resource [https://trvlshop.al] and with agreement to the terms of payment and delivery of goods.4.3 The fact of purchasing the Goods constitutes unconditional acceptance by the Buyer of the terms of this Agreement. A Buyer who has used the services of [https://trvlshop.al] is considered a person who has entered into a contractual relationship with the Seller.5. Rights and obligations of the parties5.1 [https://trvlshop.al] undertakes to deliver to the Buyer the goods:• at a specified location• in a specified quantity• in appropriate completeness and in a set, if such are provided• of proper quality• free from third-party claims5.1.1 From the moment of concluding this Agreement, ensure in full measure all obligations to the Buyer in accordance with the terms defined through the website [https://trvlshop.al] and this agreement. The brand «TRVLshop» reserves the right not to fulfill obligations in case of force majeure situations.5.1.2 Not to disclose any private information about the Buyer and not to grant access to this information to third parties, with the exception of cases provided by legislation or at the request of the Buyer themselves.5.2 [https://trvlshop.al] has the right to:5.2.1 Change the terms of this Agreement, as well as Tariffs (prices) for Goods and services, unilaterally, by placing them on the server at the address [https://trvlshop.al]5.2.1.1 All changes come into force immediately after publication.5.2.2 Refuse to provide services without providing justification.5.2.3 Send buyers letters of an advertising and informative nature.5.3 The Buyer undertakes to:5.3.1 Before the moment of conclusion of the Agreement, familiarize themselves with the content of the Agreement, terms of the Agreement and tariffs (prices) offered by the Seller on all pages of the website [https://trvlshop.al]5.3.2 For the fulfillment of the Seller's obligations to the Buyer, the latter must communicate all necessary data that identifies them unilaterally as a Buyer and that is sufficient for sending the Goods paid for by them.6. Disclaimer of warranties6.1 The Seller makes all possible efforts to ensure quality provision of services to the Buyer. Advice and information provided to the Buyer cannot be considered a guarantee.6.2 The parties are released from responsibility for non-fulfillment or improper fulfillment of obligations under the Agreement during the duration of «force majeure».«Force majeure» means extraordinary and unavoidable circumstances under these conditions, which prevent the fulfillment of their obligations by the parties under this Agreement. These include natural phenomena (earthquakes, floods, etc.), circumstances of social life (military actions, states of emergency, major strikes, epidemics, etc.), prohibitive measures of state authorities. During this time, the parties have no mutual claims and each party assumes the risk of the consequences of force majeure circumstances.7. Delivery of goods7.1. The Buyer receives the Goods through a delivery service or picks them up in person. The payment and receipt procedure is specified in the «Payment and delivery» section.7.2. During delivery of goods to other cities of Albania, carried out by other delivery services under cooperation conditions (hereinafter — Transport Company), the Buyer fully and unconditionally agrees with the Cargo Transportation Rules of the Transport Company, which are available on the website of the Transport Company.7.3. The fact of receiving the goods and the absence of claims regarding the quality of the goods the Buyer confirms with their signature on the consignment note upon receipt.For its part, the brand «TRVLshop» guarantees the delivery of goods to the Transport Company in the quantity agreed upon and paid for by the Buyer, in completeness according to the specification of these goods and in proper (functional) condition and quality.7.4 In case of absence of the Buyer at the delivery address specified by the Buyer in the application or refusal of the Buyer for a reason other than that specified in point 6.2 from receiving the goods during courier delivery of the Transport Company, the goods are returned to the dispatch trading center. Payment for the services of the Transport Company is deducted from the amount transferred by the Buyer for the goods of the brand «TRVLshop». The remainder of the amount is returned to the Buyer based on their letter sent to the address la.pohslvrt%40ofni specifying the bank account to which the funds should be returned.7.5. In case of damage or breakdown of the goods during delivery, the brand «TRVLshop» refunds the value of the order to the Buyer within 14 working days from the moment of receiving the «goods damage act», the form of which is provided by the Transport Company and signed by the Buyer.8. Other terms8.1. Information about goods is presented on the main website.8.2. All disputes and disagreements arising during the fulfillment of obligations by the parties under this Agreement are resolved through negotiations. In case of impossibility of their resolution, the parties have the right to apply for judicial protection of their interests.Privacy policy
Personal data privacy policy
This Personal data privacy policy (hereinafter — Privacy policy) applies to all information that this website, on which the text of this Privacy policy is placed, can receive about the User, as well as any program and product placed on it.
1. DEFINITION OF TERMS
1.1 In this Privacy policy, the following terms are used:
1.1.1. «Website administration» — employees authorized to manage the website, acting on its behalf, who organize and (or) carry out the processing of personal data, as well as determine the purposes of personal data processing, the composition of personal data subject to processing, actions (operations) performed with personal data.
1.1.2. «Personal data» — any information directly or indirectly belonging to a person with full legal capacity or an individual (subject of personal data).
1.1.3. «Processing of personal data» — any action (operation) or set of actions (operations) performed with or without the use of automated means on personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
1.1.4. «Confidentiality of personal data» — mandatory requirement to be implemented by the Website administration not to allow their intentional distribution without the consent of the subject of personal data or the presence of another legal basis.
1.1.5. «Website user (hereinafter — User)» — a person who has access to the website via the Internet network and uses this website for their own purposes.
1.1.6. «Cookies» — a small fragment of data sent by a web server and stored on the user's computer, which the web client or web browser sends back every time to the web server in an HTTP request, trying to open the page of the corresponding website.
1.1.7. «IP address» — unique network address of a node in a computer network built according to the IP protocol.
2. GENERAL PROVISIONS
2.1. Use of the website by the User means agreement with this Privacy policy and the terms of processing of the User's personal data.
2.2. In case of disagreement with the terms of the Privacy policy, the User must stop using the website.
2.3. This Privacy policy applies only to this website. The Website administration does not control and is not responsible for third-party websites, to which the User can navigate via links available on this website.
2.4. The Website administration does not verify the truthfulness of personal data provided by the Website user.
3. SUBJECT OF PRIVACY POLICY
3.1. This Privacy policy determines the obligations of the Website administration for non-disclosure of personal data that the User provides upon various requests of the Website administration (for example, during registration on the website, placing an order, subscribing to notifications, etc.).
3.2. Personal data allowed for processing within the framework of this Privacy policy are provided by the User by filling in special forms on the Website and usually include the following information:
3.2.1. surname, first name, patronymic of the User;
3.2.2. contact phone of the User;
3.2.3. email address (e-mail);
3.2.4. User's place of residence and other data.
3.3. The Website administration also makes efforts to protect Personal data that are transmitted automatically during the process of visiting website pages:
• IP address;
• information from cookies;
• information about the browser (or other program that accesses the website);
• access time;
• addresses of visited pages;
• referrer (address of the previous page), etc.
3.3.1. Disabling cookies may cause impossibility of access to the website.
3.3.2. The website collects statistics on the IP addresses of its visitors. This information is used with the aim of identifying and solving technical problems, as well as for controlling the accuracy of operations performed.
3.4. Any other personal information not specified above (purchase history, browsers and operating systems used, etc.) is not subject to intentional disclosure, with the exception of cases provided in points 5.2. and 5.3. of this Privacy policy.
4. PURPOSES OF COLLECTING USER PERSONAL INFORMATION
4.1. The User's personal data, the Website administration can use with the aim of:
4.1.1. Identifying the User registered on the website to place an order and (or) conclude an Agreement.
4.1.2. Providing the User access to personalized resources of the website.
4.1.3. Establishing communication with the User, including sending notifications, requests regarding the use of the website, provision of services, processing of requests and applications from the User.
4.1.4. Determining the User's location to ensure security and prevent fraud.
4.1.5. Confirming the truthfulness and completeness of personal data provided by the User.
4.1.6. Creating an account to make purchases, if the user has given consent to create an account.
4.1.7. Notifying the Website user about the status of the Order.
4.1.8. Processing and receiving payments, confirming taxes or tax benefits, contesting a payment, determining the right to receive a credit line by the User.
4.1.9. Providing effective customer and technical support to the User in case of problems related to the use of the website.
4.1.10. Providing access to the User, with their consent, to product updates, special offers, price information, sending news and other notifications on behalf of the website or on behalf of website partners.
4.1.11. Conducting advertising activity with the consent of the User.
4.1.12. Providing access to the User to third-party websites or services — partners of this website with the aim of receiving their offers, updates or services.
5. METHODS AND TERMS OF PERSONAL INFORMATION PROCESSING
5.1. Processing of the User's personal data is carried out without time limitation in any legal way, including in personal data information systems with the use of automated means or without the use of such means.
5.2. The User agrees with the fact that the Website administration has the right to transfer personal data to third parties, in particular courier services, postal organizations, telecommunications operators, exclusively with the aim of fulfilling User applications placed on the website, within the framework of the Public offer agreement.
5.3. The User's personal data can be transferred to authorized bodies of state authority only on the bases and according to the procedure defined by applicable legislation.
6. OBLIGATIONS OF THE PARTIES
6.1. The User undertakes to:
6.1.1. Provide accurate and true information about personal data, necessary for using the website.
6.1.2. Update or supplement the provided information about personal data in case of changes to this information.
6.1.3. Take measures to protect access to their confidential data stored on the website.
6.2. The Website administration undertakes to:
6.2.1. Use the received information exclusively for the purposes specified in point 4 of this Privacy policy.
6.2.2. Not to disclose the User's personal data, with the exception of points 5.2. and 5.3. of this Privacy policy.
6.2.3. Perform blocking of personal data belonging to the relevant User, from the moment of application or request of the User or their legal representative or authorized body for protection of personal data subjects' rights for the verification period, in case of detecting inaccurate personal data or illegal actions.
7. RESPONSIBILITY OF THE PARTIES
7.1. The Website administration is responsible for intentional disclosure of the User's Personal data in accordance with applicable legislation, with the exception of cases provided in points 5.2., 5.3. and 7.2. of this Privacy policy.
7.2. In case of loss or disclosure of personal data, the Website administration is not responsible if this confidential information:
7.2.1. Has become public domain before its loss or disclosure.
7.2.2. Was received from a third party before its receipt by the Website administration.
7.2.3. Was received by third parties through unauthorized access to website files.
7.2.4. Was disclosed with the consent of the User.
7.3. The User is responsible for the legality, accuracy, and truthfulness of the Personal data provided in accordance with applicable legislation.
8. DISPUTE RESOLUTION
8.1. Before applying to court with a lawsuit for disputes arising from relations between the Website user and the Website administration, filing a claim (written proposal for voluntary resolution of the dispute) is mandatory.
8.2 The recipient of the claim within 30 calendar days from the day of receiving the claim notifies the applicant of the claim in writing about the results of the claim review.
8.3. In case of non-fulfillment of agreement, the dispute will be transferred for review to court in accordance with applicable legislation.
8.4. To this Privacy policy and relations between the User and the Website administration, applicable legislation applies.
9. ADDITIONAL TERMS
9.1. The Website administration has the right to make changes to this Privacy policy without the consent of the User.
9.2. The new Privacy policy comes into force from the moment of its placement on the Website, unless otherwise provided by the new edition of the Privacy policy.